Refund Policy

At Advisancy, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and return process. Below are the details of our policy, including exchanges, damaged/defective items, and step-by-step instructions.

Refund Eligibility

✅ You qualify for a refund if:

• The product is defective, damaged, or incorrect.

• You request a refund within 30 days of purchase.

• The item is unused, in its original packaging, and in resalable condition.

❌ Non-Refundable Items:

• Digital products (downloads, software licenses, e-books).

• Custom-made or personalized items.

• Services (consultations, advisory sessions).

Exchange Policy (Product Replacements)

🔄 We offer exchanges for:

• Incorrect size, color, or model.

• Defective or damaged items.

How to Request an Exchange:

1. Contact Us within 7 days of delivery at service@advisancy.com with:

   • Order number

   • Product issue (photos/video if damaged)

   • Preferred replacement (if applicable)

2. Receive Approval – Our team will verify the request.

3. Return the Item – Ship it back within 14 days (return label provided for defective/damaged goods).

4. Get Your Replacement – Processed within 3-5 business days after return inspection.

Note: Exchanges are subject to product availability. If unavailable, we will issue a refund.

Damaged or Defective Products

⚠️ If your item arrives damaged or faulty:

1. Do not discard the product or packaging – Take clear photos/videos as proof.

2. Report within 48 hours – Email service@advisancy.com with:

   • Order number

   • Description of the issue

   • Visual evidence (required for approval)

3. Fast Resolution – We will either:

   • Send a free replacement immediately (no return needed for low-cost items).

   • Provide a prepaid return label for high-value goods.

No restocking fees apply for damaged/defective returns.

Standard Refund Process

🔄 Step-by-Step Guide:

1. Submit a Request via email (service@advisancy.com) within 30 days.

2. Wait for Approval (1-2 business days).

3. Return the Item (unused, original packaging) within 14 days.

4. Refund Issued within 5-7 business days after inspection.

Refund Methods:

• Original payment (credit card, PayPal, etc.).

• Store credit (if preferred, issued instantly).

Important Notes

📌 Return Shipping Costs:

• Free for damaged/defective items (we cover return shipping).

• Customer pays for non-defective returns (unless due to our error).

📌 Processing Time:

• Refunds: 5-7 business days after return approval.

• Exchanges: 3-5 business days after return receipt.

📌 Late/Missing Refunds?

• Check with your bank first (some take 3-5 extra days).

• If unresolved, email service@advisancy.com.

FAQs

❓ Can I return a product after 30 days?

We may accept late returns for defective items—contact us for review.

❓ Do I need a receipt for a refund?

Yes, your order number is required.

❓ What if my exchange is out of stock?

We’ll offer a refund or store credit.

❓ Who pays for return shipping?

You cover costs for non-faulty returns; we pay for damaged/incorrect items.

Need Help?

📧 Email: service@advisancy.com
📞 Phone: +44 (0)20 1234 5678
🕒 Hours: Mon-Fri, 9 AM – 6 PM (GMT)

(Note: Policy details are fictional for demonstration.)

Let us know if you'd like any adjustments!