Shipping Policy

Shipping Rates & Delivery Times by Region

Domestic Shipping (United Kingdom)

• Standard Shipping (3-5 business days): £4.99

• Express Shipping (1-2 business days): £9.99

• Free Shipping: Orders over £50 (Standard Shipping only)

European Union

• Standard Shipping (5-7 business days): £8.99

• Express Shipping (2-3 business days): £14.99

• Free Shipping: Orders over £100 (Standard Shipping only)

North America

• Standard Shipping (7-10 business days): £12.99

• Express Shipping (3-5 business days): £19.99

• Free Shipping: Orders over £150 (Standard Shipping only)

Asia & Oceania

• Standard Shipping (10-14 business days): £15.99

• Express Shipping (5-7 business days): £24.99

• Free Shipping: Orders over £200 (Standard Shipping only)

Rest of World

• Standard Shipping (14-21 business days): £18.99

• Express Shipping (7-10 business days): £29.99

• Free Shipping: Not available

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times begin once your order has shipped.

Shipping Carriers

We partner with trusted carriers including:

• Royal Mail (UK)

• DHL (International)

• FedEx (Express shipments)

• UPS (North America)

Order Tracking

You will receive a tracking number via email once your order ships. Track your package directly on the carrier's website.

Shipping Restrictions

Some products may have shipping restrictions due to:

• Size/weight limitations

• Local customs regulations

• Hazardous materials

Undeliverable Packages

If a package is returned as undeliverable:

• We will contact you to confirm shipping details

• Additional shipping fees may apply for reshipment

• Refunds will be issued (minus original shipping costs) if unable to redeliver

International Customs & Duties

• Customers are responsible for any customs fees, taxes, or import duties

• These charges vary by country and are not included in shipping costs

• We cannot predict or reimburse these fees

Holiday Shipping Schedule

During peak seasons (November-January):

• Processing may take an additional 1-2 days

• Express shipping cutoff dates will be announced annually

Damaged/Missing Items

If your order arrives damaged or is missing items:

1. Contact us within 48 hours at service@advisancy.com

2. Provide photos of damaged items/packaging

3. Include your order number
   We will promptly send replacements or issue refunds.

Shipping FAQ

Q: Can I change my shipping address after ordering?
A: Contact us immediately at service@advisancy.com. Changes are only possible before shipment.

Q: Why is my tracking not updating?
A: Allow 24-48 hours for tracking to activate. Contact us if no updates after 3 business days.

Q: Do you ship to PO Boxes?
A: Yes, but some express services may not be available.

For any other shipping questions, contact our customer service team:
📧 service@advisancy.com
📞 +44 (0)20 1234 5678
🕒 Mon-Fri, 9AM-6PM GMT

Note: Shipping costs and times are estimates and may vary during peak seasons or due to unforeseen circumstances.